Customer Service

Working Time

Monday~Friday :9:30~18:30

We will Try to answer question within 24 hours !



Return & Refund

What’s OS-Store return progress?
Unless otherwise indicated, all merchandises may be returned with original packing within 7 days from the date of parcel received for a refund.. EXCEPTION: Pet accessories will not accept any return or refund.

How long does it take for OS-Store to progress my returned item?
Normally, it takes 1~2 business days to progress returned item after receiving the returned parcel.

What should I include when I am going to return?
Please return with original packing and parts.

Where should I return the parcel to?
Please contact OS-Store before returning a parcel.

Can I exchange my item to a different model or product?
Please contact OS-Store if you want to change a different model or product to check if the model you need is in stocks.

I am sure that my returned parcel had been delivered to OS-Store, but I didn’t get any news yet, how should I do?
Please contact with OS-Store and offer your shipping information for fast processing.

Does OS-Store pay the return shipping cost?
No, OS-Store does not pay the return shipping cost for defective merchandise. OS-Store is not responsible for product defects, because OS-Store does not manufacture the products. However, if you pay to send the item back to OS-Store, OS-Store will replace the item and ship the replacement to you. OS-Store will employ every resource it has to ensure that your item are replaced promptly, without hassle.