Customer Service

Working Time

Monday~Friday :9:30~18:30

We will Try to answer question within 24 hours !



Website Security Guarantee
All orders and transactions involving release of personal information is encrypted using the latest 128-bit SSL encryption technology. Encryption is a process by which we use software to scramble your credit card number and personal information so that they're unreadable by anyone but, Inc. We are so confident in our security systems that we can provide our Website Security Guarantee will provide coverage against unauthorized charges on your Debit card. If any issues arise regarding your debit card transaction, please contact your debit card company for assistance. cannot accept any responsibility for any debit card payment issues.
PayPal is a secure and trusted payment processing service which allows you to shop online. Paypal keeps your money and information secure, shop without sharing financial information with sellers, your privacy is also safeguarded.(see paypal security center for details)

All text, graphics, photographs or other images, button icons, audio clips, logos, slogans, trade names or word software and other contents on the website of (collectively, "Content"), belongs exclusively to or its appropriate content suppliers. You may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute or commercially exploit any of the Content or otherwise dispose of any of the Content in a way not permitted by, without's express prior written consent. The use of data mining, robots, or similar data gathering and extraction tools on as well as the use of trademarks or service marks in meta-tags is strictly prohibited. You may view and use the Content only for your personal information and for shopping and ordering on the Site and for no other purpose. The collection, arrangement, and assembly of all content on this Site (the "Compilation") belong exclusively to You may not use's Content or Compilation in any manner that disparages or discredits or in any way that is likely to cause confusion or violation of any applicable laws or regulations. All software used on this Site (the "Software") is the property of and/or its Software suppliers. The Content, the Compilation and the Software are all protected under state, national and international copyright laws. All rights not expressly granted are reserved by Violators will be prosecuted to the full extent of the law.

Intellectual Property Infringement Policy
It is the policy of to take appropriate action where necessary to uphold and recognize all relevant State, Federal and International laws in connection with material that is claimed to be infringing any trademark, copyright, patent and all or any other Intellectual Property laws. If you are an intellectual property rights owner and you believe that sells, offers for sale, or makes available goods and/or services that infringe your intellectual property rights, then send the following information in its entirety to [email protected]

Information required
1. An electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive that is allegedly infringed;
2. A description of the allegedly infringing work or material;
3. A description of where the allegedly infringing material is located on the site (product(s) URL);
4. Information reasonably sufficient to allow us to contact you, such as your address, telephone number and e-mail address;
5. A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law;
6. Identification of the intellectual property rights that you claim are infringed by the Website (e.g. "XYZ copyright", "ABC trademark, Reg. No. 123456, registered 1/1/04", etc);
7. A statement by you that the above information and notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed

Termination and Effect of Termination
In addition to any other legal or equitable remedies, may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and shall, in addition to any other legal or equitable remedies, immediately revoke all password(s), and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.

Privacy Notice
Os-store respects your privacy and takes your online safety seriously. In order to provide you with the best products, efficient customer service, and timely updates, we record a variety of information from your visit to our site. To better protect your privacy, we provide the notice below explaining our online information practices and the choices you can make about the way your information is collected and used.

Os-store's Privacy Policy
Thank you for accessing the website ("Site") of, Limited. ("," that's us). We respect your privacy and want to protect your personal information. To learn more, please read our Privacy Notice.
This Privacy Notice explains how we collect, use, and (under certain conditions) disclose your personal information. This Privacy Notice also explains the steps we have taken to secure your personal information. Finally, this Privacy Notice explains your options regarding the collection, use, and disclosure of your personal information. By visiting our Site, you accept the practices described in this Notice.
This Privacy Notice applies only to this Site. This privacy policy does not necessarily apply to our offline collection of your personal information. Please see below for details. We are not responsible for the content or privacy practices on any website to which this Site links or that links to this Site.

1. Information Collection. We collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:

* Help make this Site easier for you to use by not having to enter information more than once.
* Help you quickly find information, products, and services.
* Help us create content on this Site that is most relevant to you.
* Alert you to new information, products, and services that we offer.

(a) Registration and Ordering. Before using certain parts of this Site or ordering products, you must complete an online registration form. During registration, you will be prompted to provide us with certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may also ask you for your country of residence and/or your organization's country of operation, so that we can comply with applicable laws and regulations, and for your gender. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our site, and for internal marketing purposes. If we encounter a problem when processing your order, we may use the personal information you provide us with to contact you.

(b) Email Addresses. Several locations of the Site permit you to enter your email address for purposes including but not limited to: to register for free promotional notices; to request us to notify you when we receive a new brand, or new product style; to sign up for our email newsletter. Your participation in a contest is completely voluntary, and you may choose whether to participate and disclose information to us. We use this information to notify contest winners and to award prizes. We may post the names and cities of contest winners on our Site.

(c) Log Files. As is true of most websites, the Site server automatically recognizes the Internet URL from which you access this Site. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)

(d) Age. We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on this Site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you

2. Information Use and Disclosure.
(a) Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve our Site's content and layout, to improve our outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.

(b) Communications with You: We will use your personal information to communicate with you about our site, and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to request us to notify you when we receive a new brand, new product style, or product; to sign up for our email newsletter and special offers. If you submit your email address, we will use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails (see opt out section below for more details). Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.

(c) External Use. We want to provide you with excellent service and to offer you a great selection — we primarily sell merchandise, not information. We do not sell, rent, trade, license, or otherwise disclose your specific personal information or financial information to anyone, except that:
(i) As do most catalog and Internet wholesalers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties (such as DHL, and UPS) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.

(ii) We may be required to disclose such information in response to requests from law-enforcement officials conducting investigations, subpoenas, a court order, or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use our Site for illegal reasons or to commit fraud.

(iii) We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. However, it is possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Notice in effect.

(iv) We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.

If we change or update this Privacy Notice, we will post changes and updates on this Site so that you will always be aware of what information we collect, use, and disclose. We encourage you to review this Privacy Notice from time to time so you will know if the Privacy Notice has been changed or updated. If you have any questions about the Privacy Notice, please contact us.