Customer Service

Working Time

Monday~Friday :9:30~18:30

We will Try to answer question within 24 hours !


Payment & Shipping

How to pay for my order
After you place an order, go to ‘My account’ and select the order to pay, hit ‘pay now’ button to submit your payment. To fast process, please send your bank receipt to OS-Store for reference if you pay via bank transfer.

What’s the payment methods
There are several payment methods
Paypal (Credit Card)
Bank Transfer
West Union

Which currency does os-store accept?
How to upload the screen shot of the receipt from bank?
Go to ‘My account’ and find your favorite order to upload the bank receipt and hit ‘Upload Bank Bill’ to upload it.

Should I pay for the customs duty?
All prices of the products don’t include any customs duty or insurance. Any customs duty fee caused, the customers should pay for it.

Should I pay for the insurance?
No need to pay for the insurance.

How long does my order take?
Your order will be handled within 24 to 48 hours, if the merchandise is in stock and completing the payment review. OS-Store tries to provide day-shipping but does not guarantee every time. Orders are not processed on weekends or holidays.
Registered airmail – Post by China Post with tracking number, normally takes 2~3 weeks to reach. Due to some uncertain factors, parcel maybe delayed some days.
EMS – Post by China Post Express with tracking number, normally takes 1 weeks.
Fedex – Delivered by Fedex with tracking number, 3~5 days.
DHL – Delivered by DHL with tracking number, 3~5 days.
UPS – We only do ups by freight collect right now.